Aeratron Returns Policy

No goods may be returned to Aeratron without Aeratron’s written consent. Under no circumstances will Aeratron be responsible for processing costs, lost profits, damage to goodwill, or any other special or consequential damages. This policy applies only to purchases made directly from the Aeratron online store.

Please carefully consider the products you are ordering before making a purchase. You will need a Return Merchandise Authorization (RMA) from us, and we will not cover shipping, insurance, or damage costs to the product or packaging. Please see our returns policy for more details.

This policy applies to all retail sales items with the following exceptions: custom-made items, closeout specials, items under $40, discontinued items, or items we no longer carry. Also, purchases made through our trade department may not qualify for this policy because they usually have special conditions and requirements negotiated separately.

Products that have not been installed will have a 25% restocking fee deducted from the refund.
Products that have been installed OR sold with a custom paint or appearance package are final sale and non-refundable.
An additional service fee and/or parts replacement fee may be charged for any product returned missing components, damaged in shipment, or modified in any way. Such fees will vary based on the actual material and labor costs needed to repair the product, replace missing or modified parts, and restore the product to its original factory condition.

Processing a return

All returns require an RMA (Return Merchandise Authorization) number, whether the item is new or defective. Returns sent without the proper RMA number will be refused. To request an RMA, simply email customer service at: info@aeratron.com stating you would like to make a return. Please include your original invoice number, the brand name and model number of the items you wish to return from that invoice, and a detailed explanation of why you want to return them. Including photos with your return request is also very helpful. You will receive further instructions within 3 business days. Return shipping charges must be prepaid by the customer.

To help ensure an item meets our policy requirements, please follow these simple guidelines:

• Open your package carefully without damaging the box—use a knife to cut the tape.
• Keep all packaging materials intact and organized, and note how the item was packaged so you can easily repackage it if you decide to return it.
• Do not open hardware packages or other sealed items inside the box, and do not cut any wires or modify the item until you are sure you will keep it and are ready to assemble or install it.
• Do not write on the box or attach any additional labels unless instructed to do so by one of our customer service representatives.
• Use only clear packaging tape to reseal the box after repackaging it.

When we receive your returned item, we will inspect it before restocking it for resale. If everything is in order, we will refund the full amount you paid for the item, minus any shipping charges and the 25% restocking fee.

Our return policy does not apply to items on our site that are discontinued or marked as "Closeout Special." While we will accept cancellation of a Closeout Special item before shipping, once a discontinued or Closeout Special item has shipped, the order cannot be canceled, refunded, or returned.