Aeratron Warranty USA

The following explains the terms of our Warranty, the customer’s recourse, and Aeratron’s Limit of Liability for all and any losses related to Aeratron products.

What products are covered by this Warranty?

This Warranty covers the AERATRON AE2+, AE3+, and FR series ceiling fans and accessories sold in the United States and Canada by Aeratron and its Authorized Distributors from October 1, 2018. It covers the motor and other components of your AERATRON ceiling fan against defects in workmanship and materials. You must be the original purchaser or user of the AERATRON product to be covered.

 

What is the Warranty Period?

Aeratron products purchased new are covered by a 30-Year Motor Warranty and a 1-year parts warranty effective from the date of purchase (proof will be required at the time of claim).

 

How do I make a Warranty claim?

If you believe your product was damaged in transit or is faulty, damaged, or incomplete, DO NOT attempt to install it. Please contact us within 48 hours of receipt by visiting our website at www.aeratron.io (contact) or email us at info@aeratron.io, and one of our engineers will respond to your claim. If your claim relates to damage incurred during original shipping, you may be required to photograph the packaging before unpacking; we will guide you on what to do next. For further information, please refer to our “returns policy.”

 

If you are experiencing a technical issue with your fan during normal use for any reason, please stop using the fan and contact us immediately. We have a library of possible solutions for issues that may be caused by incorrect installation or programming, which can often resolve most cases easily. Our engineers will try to resolve the issue with your fan without requiring you to return it if possible. Upon receipt of the products under warranty claim, we will inspect, test, and repair or replace components, accessories, or the entire product. We will ship repaired or replaced products and parts to you at no cost.

 

Who is responsible for what in an Aeratron Warranty claim?

THE CUSTOMER is responsible for removing the fan and all repacking, shipping, and insurance costs to return the fan to Aeratron. The customer is also responsible for reassembling parts or reinstalling any replacement fan. For further information, please refer to our “returns policy.”

AERATRON will, at its own cost and discretion;

• Repair or replace any defective component, part, or assembly
• Replace the entire product or accessory
• Refund your purchase price minus the costs to remove and ship the product to us for the claim
• Return any repaired or replaced product or accessory at its own cost.

Important - There are no warranties, express or implied, beyond what is described here; Aeratron disclaims any implied warranty of merchantability or fitness for a particular purpose. If any portion of the goods delivered to the buyer are defective or otherwise not in accordance with contract specifications, Aeratron has the right, at its discretion, either to replace such defective goods or to refund the applicable portion of the purchase price. In the unlikely event your product has been damaged in transit, please contact us within 48 hours of receiving your order, and we will issue you an RMA. Please note that we may request photographic evidence of damage before issuing an RMA to return your damaged fan. All faulty or damaged goods will be replaced free of charge by Aeratron. For any items that are damaged or faulty, you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty claim must be accompanied by an RMA from Aeratron; please see our Returns Policy for additional information.

This warranty replaces all other express or implied warranties. The duration of any implied warranty, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, regarding any ceiling fan motor parts or accessories, is expressly limited to the period of the express warranty set forth above for such motor, parts, or accessories.

This warranty is void if your fan is not purchased from an authorized dealer or directly from Aeratron and installed in the United States or Canada.

This warranty does not apply and is void in cases of improper installation, failure of supporting devices not supplied, such as original mounting hardware, neglect, accident, misuse, exposure to environmental extremes such as heat or humidity, or as a result of modification to the original product. All costs of removal and reinstallation of the fan are the sole responsibility of the original user/purchaser.

Aeratron reserves the right to modify or discontinue any product at any time and will supply equal or similar parts and/or products in the event of replacement. Repair, replacement, or service for the fan motor, parts, or accessories should be arranged by immediately contacting our Customer Service Department at www.aeratron.io/contact or by emailing info@aeratron.io. Most problems can be handled by one of our customer service representatives over the phone.

 

The following is NOT covered by the Warranty

• This Warranty is limited to the original purchaser only and applies to installation in its original location.
• Any damage incurred after delivery that is not caused by a defect in the product’s materials or workmanship
• Electrical damage from lightning or power surges
• Damage due to incorrect installation
• Power supply quality issues or other influences from control or information access systems operated over power delivery infrastructure
• Water damage of any kind
• Damage arising from connection to or use with alternative power systems (e.g., inverters, solar, etc.)
• Repair, hacks, or modifications of the product’s power supply and/or control systems
• Repairs or service by parties not authorized by Aeratron
• Mishandling, improper installation, modifications, or damage to your ceiling fan while in your possession
• Misuse of the ceiling fan or its parts and components for purposes other than originally intended by Aeratron, i.e., as a ceiling fan for personal cooling purposes
• Subject to any statutory provisions to the contrary, claims for damage to furniture, carpet, walls, ceilings, foundations, or any other consequential loss either directly or indirectly resulting from a faulty ceiling fan.
• Signals sent through the mains power supply by the electricity supplier and other signals including those for streetlights and similar. These signals may cause intermittent humming in the ceiling fan. This is not a fault of the ceiling fan.
• Aeratron Ceiling Fans not purchased and installed in the United States or Canadian provinces.

Please Note: When claiming warranty, you will be required to provide the following information;

• Original purchase receipt
• Date of purchase
• Place of purchase
• Model and color of the fan.
• Photographic evidence of damage if relevant

For breach of any written express or implied warranty on this product, the consumer is limited exclusively to the remedies provided in this warranty. In no event shall Aeratron be liable for consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Coastal Environments
The environment within ten miles of a sea coast can be extremely corrosive. Even with appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in other, less severe environments. Corrosion and/or deterioration is considered "normal wear" in this environment. Therefore, any claim for finish failures or corrosion of fixture components due to coastal environment conditions is not covered by the product warranty.

Please contact your local dealer for your local warranty.